Return Shipment Policy

A shipment may be returned to the sender when:

• the recipient refuses it, or cannot be reached or found after reasonable delivery attempts;
• the address is incorrect or incomplete and the correct details are not provided;
• it contains prohibited items, or does not comply with the rules of the origin or destination country;
• the contents are not fully declared on the invoice, or required documents are missing;
• customs duties, taxes or charges in the destination country are not paid;
• a government authority orders its return; or
• the sender asks for it to be returned.

Except where an authority requires immediate return, we contact the sender before returning a shipment and, where possible, offer the options available, such as re-delivery to corrected details, holding the shipment for collection, or return. Where we can, we tell you the return cost before the return is made. While we await your instructions, the shipment is held under the storage terms in the Terms and Conditions.

Where a shipment is returned for any of the reasons in the first section other than an error on our part — including refusal by the recipient, incorrect details, prohibited items, undeclared contents, unpaid duties, an authority's order or the sender's request — the original shipping fees are not refunded.

The return is charged at BaridX's rates in force when the return is made, for the route the shipment travels back. For an international shipment, this means the rate from the country it returns from to the sender's country, and a return can only be made once the customs authority there allows it.

Where a shipment is returned because of an error on our part, such as a handling or data error by our staff, we return it at our own cost and refund the shipping fees paid in full. If the shipment was lost or damaged, the Claims Policy also applies.

If we stop offering shipping to the destination country after you have booked, and the shipment cannot be delivered, we return it at our cost and refund the shipping fees for the part of the service not performed.

For questions about a returned shipment, contact customer service at [email protected] or 920019876.